Swedish retailer – Security and simplicity for you as a customer

When you shop at Kronura, you are shopping from a Swedish retailer with operations and customer service based in Sweden. This gives you as a customer a number of advantages – both in terms of security, delivery, warranty and support.

No extra fees or hidden costs

Unlike foreign stores, there are no unexpected import fees, customs costs or VAT surprises when you shop with us. All prices on our site include Swedish VAT (25%), and you only pay the price shown at checkout. We ship our products directly from Sweden or from established EU warehouses, which means that your order does not cross any border where you risk being charged additional fees.

Full consumer protection according to Swedish law

As a Swedish consumer, you are protected by the Consumer Sales Act and the Distance Contracts Act – two very strong regulations that guarantee your right to complaint, right of withdrawal, clear information and secure purchases. With us, at least a 2-year warranty and a 30-day open purchase always apply. We follow all guidelines from the Swedish Consumer Agency and comply with Swedish legislation to the letter.

Easy communication and fast support

Our customer service is available in Swedish via both email and chat – and we usually respond within an hour. You avoid language barriers, long waiting times or complicated returns to other countries. Should a question or problem arise, we are close at hand to help you in a smooth and professional manner.

Fast and safe deliveries

Being based in Sweden allows us to offer fast deliveries – in many cases your package will be delivered the next business day. You will always receive a tracking link via email so you can follow your package in real time. We also work with trusted logistics partners such as PostNord and DHL in some cases.

Why choose a Swedish retailer?

Buying from a Swedish retailer is not only safer – it is also often faster, easier and more transparent. You avoid uncertainty about customs, long delivery times and unreliable service. You get products that are adapted to the Swedish market and guarantees that apply according to Swedish law. In addition, you support a Swedish company that puts the customer experience first.